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Category:
Business
About this course
The level 1 qualification in Principles of Customer Service will help boost learners’ career prospects by giving them the skills, knowledge, and understanding that employers look for.
What will I study?
Customer service principles
Understanding your business and its products/services
Customer and workplace scenarios
Analysing and utilising customer data
Key customer service legislation and regulations
Working in a customer service role
Providing high-quality customer service
Team working and collaboration
Customer safety, equality, and handling personal information
Understanding leadership strategies and the effective ways to manage customer
Why study here?
We don’t just develop the knowledge and skills, we go above and beyond to develop interpersonal skills that help you develop your career. Not just filling out a workbook, taking away the foundations of a great career. Practical vocational experience. Linked to businesses in your community – linked to employment opportunities.
Entry requirements
14+ years old
Must have legally lived within the UK for at least 3 years
As part of your enrolment process, you’ll complete some initial screening to identify your current working level and to build your learning plan. As part of this process, we’ll provide you with career information and advice to select the best option for you.
Course duration
49 Guided Learning Hours
What courses can I progress to?
Upon completion, you could progress onto a Customer Service Practitioner or Customer Service Specialist apprenticeship
Tuition fees
This course is free and accessible to anyone who matches the entry requirements.
How to apply
To apply for this course, please contact us at enquiries@workpays.co.uk
Please note
We make every effort to ensure the information within our online course directory is accurate and a true representation of the courses we are offering in 2023-24. However, we do reserve the right to make changes if necessary.